Cancellation Policy
At PTW Holidays Private Limited, we understand that plans can change, and we strive to provide our customers with a flexible cancellation policy. Please review the following guidelines regarding cancellations:
Cancellation Charges:
Cancellations made 7Days or more before the departure date are subject to 100% cancellation charges.
Cancellations made between 7days and 5days before the departure date are subject to 50% cancellation charges.
Cancellations made within 3days of the departure date or no-shows are non-refundable.
How to Cancel:
To cancel your booking, please contact our customer service team at info@plutotours.com.
Provide your booking details, including the booking ID and traveler information, for a swift cancellation process.
Refund Policy
At PTW Holidays Private Limited, we aim to provide transparent and hassle-free refund procedures for our customers. Please review the following guidelines regarding refunds:
Eligibility for Refunds:
Refunds are applicable in accordance with our Cancellation Policy or in cases of tour cancellations initiated by PTW Holidays due to unforeseen circumstances.
Refund Process:
Refunds for eligible cancellations will be processed within 5days business days after approval.
The refund amount will be credited to the original payment method used for booking.
Refund processing times may vary depending on your bank or payment provider.
Incomplete Tours or Services:
In the event of an incomplete tour or service due to reasons beyond the customer’s control, such as inclement weather or force majeure events, a partial refund may be provided at the discretion of PTW Holidays.
Refund Exceptions:
Certain tours or services may have specific refund policies outlined during the booking process. Please refer to the tour description or contact us for more information.
Refunds are not applicable for no-shows or cancellations made within the non-refundable period as per our Cancellation Policy.
Disputes and Inquiries:
If you believe you are eligible for a refund or have any disputes regarding refund processing, please contact our customer service team for assistance.
We strive to address all inquiries and resolve disputes in a timely and fair manner.
For any further questions or assistance regarding refunds, please do not hesitate to reach out to our dedicated customer service team. Thank you for choosing PTW Holidays for your travel needs!
