Terms and Conditions

Welcome to PTW Holidays Private Limited! Before using our services or booking any tours, please read and understand the following terms and conditions:

Booking Confirmation:

By booking a tour or service with PTW Holidays, you agree to abide by the terms and conditions outlined herein.
Booking confirmation is subject to availability and payment verification.
Payment:

Full payment is required at the time of booking unless otherwise specified.
Payment methods accepted include credit/debit cards, bank transfers, or other payment options as indicated during the booking process.

Changes and Amendments:

Changes to bookings, including date changes or modifications, may be accommodated subject to availability and applicable fees.
Amendments to bookings may incur additional charges based on the nature of the change and any associated costs.

Travel Documents:

It is the responsibility of the traveler to ensure they possess valid passports, visas, and any other necessary travel documents required for their destination.
PTW Holidays is not liable for any issues arising from inadequate or expired travel documents.
Liability:

PTW Holidays acts as a booking agent for various tour operators and service providers. We are not responsible for any acts, errors, omissions, or negligence of these third-party suppliers.
We recommend that travelers purchase adequate travel insurance to cover unforeseen circumstances such as trip cancellations, delays, or medical emergencies.
Cancellation and Refunds:

Please refer to our Cancellation Policy for information regarding cancellations, refunds, and applicable charges.

PTW Holidays shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government regulations.
By using our services or booking tours with PTW Holidays, you acknowledge and agree to the above terms and conditions. If you have any questions or require further clarification, please don’t hesitate to contact us.

Refund Policy

At PTW Holidays Private Limited, we aim to provide transparent and hassle-free refund procedures for our customers. Please review the following guidelines regarding refunds:

Eligibility for Refunds:

Refunds are applicable in accordance with our Cancellation Policy or in cases of tour cancellations initiated by PTW Holidays due to unforeseen circumstances.

Refund Process:

Refunds for eligible cancellations will be processed within 5 business days after approval.
The refund amount will be credited to the original payment method used for booking.
Refund processing times may vary depending on your bank or payment provider.
Incomplete Tours or Services:

In the event of an incomplete tour or service due to reasons beyond the customer’s control, such as inclement weather or force majeure events, a partial refund may be provided at the discretion of PTW Holidays.

Refund Exceptions:

Certain tours or services may have specific refund policies outlined during the booking process. Please refer to the tour description or contact us for more information.
Refunds are not applicable for no-shows or cancellations made within the non-refundable period as per our Cancellation Policy.

Disputes and Inquiries:

If you believe you are eligible for a refund or have any disputes regarding refund processing, please contact our customer service team for assistance.
We strive to address all inquiries and resolve disputes in a timely and fair manner.
For any further questions or assistance regarding refunds, please do not hesitate to reach out to our dedicated customer service team. Thank you for choosing PTW Holidays for your travel needs